Privacy Policy

Last updated: July 8, 2026

This Privacy Policy explains how Paxneo LLC ("Paxneo," "we," "us," or "our") collects, uses, and protects your personal information when you visit paxneo.net or enroll in our courses. By using our website and Services, you agree to the practices described here.

1. Information we collect

• Information you provide: When you enroll or contact us, we collect your name, email address, the course you selected, and any message you send us.
• Payment information: We do not collect or store your full bank or card details on our website. Payment instructions are handled separately, and any payment processor we use maintains its own privacy and security controls.
• Automatically collected data: Like most websites, our hosting provider may log technical data such as IP address, browser type, and pages visited for security and performance purposes.
• Local storage: We store your language preference (English/Vietnamese) in your browser's local storage to improve your experience. This is not shared with us or third parties.

2. How we use your information

• To process your enrollment and send you payment instructions.
• To deliver course access (for example, by sharing course materials with your email address).
• To respond to your questions and provide support.
• To send you important information about courses you purchased, including updates.
• To operate, secure, and improve our website and Services.
• To comply with legal obligations.

3. How we share information

We do not sell your personal information. We share it only with trusted service providers who help us operate the Services, such as:

• Website and function hosting providers;
• Email delivery providers used to send you enrollment and course communications;
• Cloud storage providers (e.g., Google Drive) used to deliver course materials to you;
• Any payment processor used to collect your payment.

We may also disclose information where required by law or to protect our rights, safety, or property.

4. Cookies and tracking

Our website uses minimal client-side storage (such as the language-preference setting described above). We do not use invasive advertising trackers. If this changes, we will update this policy and, where required, request your consent.

5. Data retention

We retain your personal information for as long as needed to provide the Services, maintain your course access, comply with legal and accounting obligations, and resolve disputes. You may request deletion as described below.

6. Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Depending on where you live (including under the EU/UK GDPR and the California Consumer Privacy Act), you may have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, and to request a copy of your data. To exercise any of these rights, email us at support@paxneo.net. We will respond within the timeframe required by applicable law. We do not sell personal information.

8. International data transfers

Paxneo LLC is based in the United States, and our service providers may process data in the United States and other countries. By using the Services, you understand that your information may be transferred to and processed in these locations, which may have different data-protection laws than your country.

9. Children's privacy

Our Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest revision. Material changes will be posted on this page.

11. Language

This policy is provided in English and Vietnamese. In the event of any conflict between the two versions, the English version prevails.

12. Contact